Self Help Support Tools

Use the same tools our support staff uses

• Search - Google® for answers to your questions.
• Online Forum - Post questions to our online forum.
• Documentation - Manuals, Quickstart Guides, and online manuals.
• Tutorials - Movies showing the basics of EZClaim.
• Frequently Asked Questions - Common questions and answers.
• Clearinghouse Support - Documentation and payer list...
• Developer Information

Software Updates and Upgrades

• EZClaim software updates - Update to the latest releases.
• Report List - List of available reports with descriptions.
• Submit Feature Requests - We would like to know if you have a special request to be considered in future releases of EZClaim. If you want a response to a question or problem, and you wish to use the free support forum, please visit Online Support Discussion

Support Guidelines

Program Support will provide assistance relating to the use of our programs. DO NOT call us for support with importing or exporting data, networking configuration, or computer hardware problems. As we are a software company, we do not advise on medical billing.
EZClaim Program Support Policy

Paid Support

Support Hours - 9AM-5PM Monday thru Thursday, 9AM-12Noon Friday. All Times EST.

Paid Email Support - Email support is available to paid support users. We encourage our users to utilize our free Online Support Discussion (see above) forums.

Per-Call - $55.00 Per Call (maximum of 30 minutes) - Unused minutes cannot be used for additional calls.

Support Contract - $195.00 to $395.00 - Price is dependant on modules purchased - Program support via telephone or email during the 6 month contract.

Programs No Longer Supported

The following programs are no longer supported by EZClaim:

• EZClaim Advanced (also known as Advanced 6)
• EZClaim Basic 5
• EZClaim HCFA-Helper 4.x
• EZClaim 3.x
• EZClaim 2.x

If you use any of these versions, you will need to upgrade to the latest products to obtain support. Please call 877-650-0904 for upgrade details.