From year to year, EZClaim’s Support Team has one thing in mind—to improve continuously—and 2021 has been no different. EZClaim’s Support Team has implemented a new Service Desk—powered by Hubspot—which includes enhanced automation, automated surveys, a comprehensive Knowledge Base, and more. In 2022, we will launch an interactive online chat and more.
Hubspot has allowed EZClaim to go to another level in supporting customers, and with our customer’s help, we can get even better! EZClaim launched an updated ticket website (www.ezclaim.com/ticket) that provides categories to choose from when creating a ticket. These categories are linked to a group of team members that are experts in those categories. That means, if you select the category ‘Importing from EMR,’ your question will go directly to the importing experts. For more tips to help get your answers quickly, please view this support tickets tip page!
EZClaim can also use your help by providing feedback from your support ticket experiences and how easy EZClaim’s Support Team makes it to get your issues resolved. After a ticket, you submit is closed, you will receive a survey in your email. The survey asks you to rate the experience on a scale from 1-7 and provide any comments that you may have from your experience. These survey responses help tremendously by giving us feedback for things we’re doing right and things we need to improve. EZClaim’s mission is to improve continuously, and the best way to improve is to get feedback!
EZClaim is excited to continue to improve the customer experience and we look forward to implementing new and better things in 2022! We would like to thank each and every one of you for your continued support and patronage throughout each and every year.
We hope everyone is safe and healthy going into the holiday season!
All the best,
EZClaim Support
ABOUT EZCLAIM:
As a medical billing expert, EZClaim can help the medical practice improve its revenues since it is a medical billing and scheduling software company. EZClaim provides a best-in-class product, with correspondingly exceptional service and support. Combined, EZClaim helps improve medical billing revenues. To learn more, visit EZClaim’s website, email them, or call them today at 877.650.0904.
