The success of a medical practice depends on its ability to manage patient records, billing, and administrative tasks efficiently. A great practice management system can help streamline these processes, saving you time and money while improving patient experience. In this article, we’ll take a look at five features that every great practice management system should have to ensure maximum efficiency and effectiveness for your medical practice.


Automated Billing

The healthcare system as a whole is still remarkably reliant on pen and paper and manual processes. Your practice management tool must help you change with the times.

Perhaps the most important feature of a great practice management system is its ability to automate the billing process, which is typically the single-most time-consuming administrative task medical practices have to tackle. Automating the billing process eliminates the need for manual data entry, and saves your staff tons of time and effort. 

Automation also reduces costs by eliminating mistakes made via human error, which are likely more frequent than any practice would like to admit.

The best practice management systems offer a range of automated billing options that allow you to customize your workflows. Your practice is unique, and you need a practice management tool that can be customized to fit your unique needs. Don’t settle for less when it comes to customizing billing automation. 


Ease of Integration

A stellar practice management system should integrate seamlessly with EMR/EHR systems, clearinghouses, and any other relevant software and service vendors you use or interact with regularly. This saves you a ton of time by creating a simple, reliable path for your data to travel between your various tools and software.

You should be looking for a comprehensive, connected solution for your practice—not a system that is going to live on an island, cut off from other helpful resources.

Without a management system that integrates with other tools, you’re not even scratching the surface of your practice’s efficiency potential.


Outstanding Reporting Capabilities

Robust reporting capabilities are absolutely essential for measuring performance and success metrics within any healthcare organization or office setting. A great practice management system should provide customizable reports that can be generated quickly to track progress, trends, KPIs, etc., helping you make more informed decisions about your operations. 

Reports should be easy to understand so that non-technical users can interpret them correctly without having any prior knowledge about data analysis or statistics. This enables your practice to not only make the right business decisions, but to make them quickly. 

This is often what separates a good practice from a great one.


A Great Customer Support Team

As we touched upon in a recent blog, Why Customer Support Defines a Great Medical Billing Software, a great customer support team is an absolute must for any great practice management system.

It’s inevitable that you’ll encounter problems, and you’ll likely need to rely upon a support team to find a solution. Whether it be a process issue, or if a system adjustment is needed, a great customer support team helps you reach a resolution quickly.

Make sure you’re relying on the best.


Automated Scheduling

While typically not quite as big of a time-suck as billing, your practice management system should also enable you to automate the scheduling process as well. You should be able to create patient visits, create claims, and transfer these claims into the billing process.

This will lead to improved accuracy, plenty of time and effort saved, and a more efficient practice.

Color coding is often a very helpful tool to look for, as well as alerts, a drag-and-drop interface, and of course, integration with billing. 

A great practice management software provides the foundation for successful operations of any healthcare organization or medical office setting. Investing in a high-quality system and processes helps ensure smooth operations while saving your practice time and money in the long run.

If your practice is in the market for new software to manage its practice, we can help. EZClaim’s affordable, easy-to-use system is designed to make practice owners’ lives as easy as possible. Schedule a free consultation if you’re interested in learning more.


EZClaim is a leading medical billing, scheduling, and payment software provider that combines a best-in-class product with exceptional service and support. For more information, schedule a consultation today, email our experts, or call at 877.650.0904.