EZClaim
  • PRODUCTS
    • Specs and Pricing
    • Billing
    • Scheduling
    • EZClaim Portal
    • Outsourced Billing
    • Features
    • Schedule a Demo
    • Download FREE Trial
  • ABOUT
    • About EZClaim
    • Who We Serve
    • Partners
    • EZClaimCloud
    • EZClaimPay
  • LEARN
    • Webinars
    • Schedule a Demo
    • Recorded Demos
    • Upcoming Events
    • Newsletter
    • Blog
  • SUPPORT
    • Resources
    • FAQs
    • Feature Requests
    • EZView
    • Integrated Apps
    • EZClaim Cloud Login
  • CONTACT
    • Contact Sales
    • Contact Support
  • 877.650.0904
Select Page
Triage from the Car: What Else Should You Be Protecting?

Triage from the Car: What Else Should You Be Protecting?

by Dan Loch | Apr 13, 2020 | Medical Billing Software Blog, Revenue, Trizetto Partner Solutions

Because of COVID-19, some practices are doing triage from the car before they will allow a patient into their offices. Practices should also take a ‘cue’ from this by instituting protective measures for their finances.

I went to the doctor for a regular visit last week, which seemed anything but regular. I sat in the car and called to let them know I had arrived. They verified my demographics and insurance information over the phone; me in the parking lot, them in the office. The MA came out with her PPE and took my temperature, found me to be fever free so I could enter the building.

My nurse practitioner came in for our visit. We went about our appointment as usual except this time she took my superbill upfront herself and handed it to the check-out staff member. We scheduled a Telehealth visit instead of a traditional office visit. At the checkout desk, I said “I’m pretty sure I have a balance from the last visit, can I take care of that today?”. I loved where their heart is at, but I was sad to hear her say “You do, but we aren’t worried about that today. Just pay when you get the next statement.”

With so many things in chaos right now, so much thrown at you, and out of your control – let us not forget about the protective measures you can put in place for your practice. This is the time to get some vitals and triage from the car, before blindly allowing the chaos into your business. So, what should you be tracking?

Start with basics – look at the aging balances. More than likely, you have money on the table! In EZClaim, you have the option to run full aging, but the more efficient option is running the Insurance Follow Up report and the Patient Follow Up report. Just running these reports will let you know where there is money that needs to be collected. In addition – it just may show you that it is time to reevaluate policies and procedures in your office related to patient balances and insurance follow-up. Here is a peek at what these two reports can do for you.

Patient Follow Up Report: This report will show you balances that are outstanding with your patients.  While this may not be the easiest time to ask patients to pay their balances, there are steps you want to consider:

  1. Consider what you will do with lingering patient balances. The Patient Follow Up report will show how many statements have been sent since the last patient payment.  If you have sent several statements is it worth continued efforts?
    • Contact your patients to see if they can pay with an HSA or FSA account
    • Offer to set up a payment plan
    • Write off the balance as a bad debt or a one-time professional courtesy
    • Consider sending the account to collections
  2. Use technology to your advantage. Take this time to consider enabling online payment options.
  3. Create or revise patient payment policies and train your staff on these policies

Patient Follow Up Report

Insurance Follow Up Report: This report will show your balances that are outstanding with insurance companies. Some of the useful features of this report include:

  1. Ability to see the aged balances by the payer. This lets you get the biggest bang for your buck.  Look for payers that have a large percentage of balances in the oldest buckets and work those first.
  2. All the information you need for calling the insurance is right there on the report. You will have easy access to the date of birth, member ID number, and claim totals on the report.
  3. During your research, you will find common themes.  Use these themes to update your office procedures and train your staff to eliminate errors so that claims get paid quicker.

EZclaim billing software can help you manage your office’s finances. Visit our website to find out more about our solutions: https://ezclaim.com/ 

[ Contribution by Stephanie Cremeans with EZClaim ]

Recent Posts

  • How to Set Up Validation Rules in EZClaim
  • Defeat Medical Claim Denials With Data
  • 5 Medical Coding Challenges That Hurt Revenues
  • Why Did My Medical Billing Claim Get Denied?
  • Doing a HIPAA Security Risk Assessment

Categories

  • Administrative Safeguards
  • Alpha II
  • AMBA 2019 National Conference Session Recap
  • AMBA National Conference
  • BillFlash
  • ChartSwap
  • Claim Status Inquiry
  • Claims
  • Cloud Security
  • collections
  • Compatibility
  • Credit Card Processing
  • Denied Claims
  • Electronic Billing
  • Electronic Data Interchange (EDI)
  • Electronic Visit Verification (EVV)
  • EZClaim Cloud
  • EZClaim Premier
  • EZClaim Premier Reports
  • Features
  • Fullsteam
  • Health eFilings
  • HIPAA
  • Installation, Technical Support Licensing
  • Intelligent Medical Objects
  • Live Compliance
  • Medical Billing Customer Service
  • Medical Billing Software Blog
  • Medical Billing Software Customer Service
  • MIPS Reporting
  • MMBA Chapter Meetings
  • New Medicare ID Cards
  • NexTrust
  • Partner
  • Payer Reimbursement Pitfalls
  • RCM
  • RCM Insight
  • Revenue
  • Support and Training
  • The State of Physical Therapy
  • Trizetto Partner Solutions
  • Uncategorized
  • Waystar
  • Webinar

Archives

  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019

Recent Posts

  • How to Set Up Validation Rules in EZClaim
  • Defeat Medical Claim Denials With Data
  • 5 Medical Coding Challenges That Hurt Revenues
  • Why Did My Medical Billing Claim Get Denied?
  • Doing a HIPAA Security Risk Assessment

Categories

  • Administrative Safeguards
  • Alpha II
  • AMBA 2019 National Conference Session Recap
  • AMBA National Conference
  • BillFlash
  • ChartSwap
  • Claim Status Inquiry
  • Claims
  • Cloud Security
  • collections
  • Compatibility
  • Credit Card Processing
  • Denied Claims
  • Electronic Billing
  • Electronic Data Interchange (EDI)
  • Electronic Visit Verification (EVV)
  • EZClaim Cloud
  • EZClaim Premier
  • EZClaim Premier Reports
  • Features
  • Fullsteam
  • Health eFilings
  • HIPAA
  • Installation, Technical Support Licensing
  • Intelligent Medical Objects
  • Live Compliance
  • Medical Billing Customer Service
  • Medical Billing Software Blog
  • Medical Billing Software Customer Service
  • MIPS Reporting
  • MMBA Chapter Meetings
  • New Medicare ID Cards
  • NexTrust
  • Partner
  • Payer Reimbursement Pitfalls
  • RCM
  • RCM Insight
  • Revenue
  • Support and Training
  • The State of Physical Therapy
  • Trizetto Partner Solutions
  • Uncategorized
  • Waystar
  • Webinar

Archives

  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019

PAGES

About EZClaim

Products

FAQs

Newsletter Signup

Partners

Associations

Upcoming Events

Blog

Schedule a Demo

RECENT POSTS

How to Set Up Validation Rules in EZClaim

Apr 5, 2021

EZClaim medical billing software has many features built into the program to help you submit clean claims for quick payment and some that can be customized to fit your specific needs. This post will look at the ability to create customized validation rules in EZClaim’s medical billing software.

Defeat Medical Claim Denials With Data

Apr 5, 2021

For many providers, medical claim denials are one of the single biggest drains on revenue. When you consider that working just one denial costs about $25, knowing why claims are being denied and how to prevent them in the future isn’t a luxury—it’s a necessity.

5 Medical Coding Challenges That Hurt Revenues

Apr 5, 2021

In the world of healthcare revenue cycle management there are numerous scenarios that can put a stranglehold on your revenue. Help protect your financial well-being and optimize your revenue cycle with these coding tips…

Why Did My Medical Billing Claim Get Denied?

Apr 5, 2021

If the medical billing program has scrubbing, why did my claim still get denied? In the medical billing world, validation and scrubbing tend to be used interchangeably. While they are similar, they are not actually the same. First, let’s get a better understanding of the words we are talking about.

CONTACT US

877.650.0904

 

Sales Request

Support Request

 

LINK TO EZVIEW

SEARCH OUR SITE

FOLLOW US

  • Follow
  • Follow
  • Follow
  • Follow

HIPAA COMPLIANCE

© EZClaim® 2020 | 337 South Main Street, Suite 200, Rochester, Michigan 48307 | 877.650.0904 | Privacy Policy | Terms of Use | Sitemap |
We use cookies to improve your experience. Click "ACCEPT" if you are okay with this, or you can opt-out by clicking "Reject."
ACCEPT Reject

Learn More | Cookie settings
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT