SUPPORT

Frequently Asked Questions

Before you fill out a support ticket, take a look at the frequently asked questions below. Most of the time they will either answer your question or give you a bit more details to be able to more accurately communicate your issue to us.

Compatibility

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Will EZClaim software work on Mac or PC?

EZClaim Cloud will work on both Mac and PC. 

Electronic Billing

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Can I test TriZetto clearinghouse services before I purchase?

You do not need to purchase EZClaim to trial TriZetto Clearinghouse services.   Contact TriZetto/EZClaim sales at 800-969-3666 or ezclaim@cognizant.com for TriZetto enrollment information.

Do I need additional software for submitting electronic claims?
No, your claims are sent directly from your EZClaim program with a simple click of your mouse. Reports received back from your clearinghouse will also be available in EZClaim.
How long does it take to setup TriZetto clearinghouse services?
The enrollment period varies based on the processing time of the payers you are enrolling with. Your TriZetto representative can provide estimated response times.

Features

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Are billing codes included?

EZClaim provides both a Procedure code (CPT, HCPCS) library and a Diagnostic code library (ICD) for codes.  You simply populate the libraries with the codes and charges that you use most often. You can also  import codes purchased from a third party. 

Does EZClaim include reports?

Yes. There are over 40 reports included with EZClaim and unlimited number of customizable grids which can be exported.

Installation, Technical Support Licensing

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Can EZClaim be installed on a network?
We no longer offer local purchases. EZClaim is a cloud-based software.
Can data be transferred from our current software to EZClaim?
EZClaim uses a standard database format.  If you are able to access your data, a computer consultant should be able to help you transfer data. 
Can I install EZClaim on more than one computer?
As a cloud-based software, EZClaim can be accessed from multiple computers. RDA must be installed on each computer to access EZClaim.
How long does the Cloud setup process take?

The Cloud setup process takes 24-48 hours to complete.

Support & Training

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Do I have to sign a contract to use your software?

No, you are billed on a month-to-month basis.

What are EZClaim's support hours?
EZClaim’s support hours are Monday – Friday, 8:30am – 8:00pm Eastern Time.
What are my support and training options?
Create a case at www.ezclaim.com/ticket.

Use our chat feature, found at www.ezclaim.com.

Search our knowledge base.

Visit our YouTube channel for training tutorials.

Paid trainings with an EZClaim expert are available. Contact support for more information.

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