Five Features of a Great Practice Management System

Five Features of a Great Practice Management System


The success of a medical practice depends on its ability to manage patient records, billing, and administrative tasks efficiently. A great practice management system can help streamline these processes, saving you time and money while improving patient experience. In this article, we’ll take a look at five features that every great practice management system should have to ensure maximum efficiency and effectiveness for your medical practice.


Automated Billing

The healthcare system as a whole is still remarkably reliant on pen and paper and manual processes. Your practice management tool must help you change with the times.

Perhaps the most important feature of a great practice management system is its ability to automate the billing process, which is typically the single-most time-consuming administrative task medical practices have to tackle. Automating the billing process eliminates the need for manual data entry, and saves your staff tons of time and effort. 

Automation also reduces costs by eliminating mistakes made via human error, which are likely more frequent than any practice would like to admit.

The best practice management systems offer a range of automated billing options that allow you to customize your workflows. Your practice is unique, and you need a practice management tool that can be customized to fit your unique needs. Don’t settle for less when it comes to customizing billing automation. 


Ease of Integration

A stellar practice management system should integrate seamlessly with EMR/EHR systems, clearinghouses, and any other relevant software and service vendors you use or interact with regularly. This saves you a ton of time by creating a simple, reliable path for your data to travel between your various tools and software.

You should be looking for a comprehensive, connected solution for your practice—not a system that is going to live on an island, cut off from other helpful resources.

Without a management system that integrates with other tools, you’re not even scratching the surface of your practice’s efficiency potential.


Outstanding Reporting Capabilities

Robust reporting capabilities are absolutely essential for measuring performance and success metrics within any healthcare organization or office setting. A great practice management system should provide customizable reports that can be generated quickly to track progress, trends, KPIs, etc., helping you make more informed decisions about your operations. 

Reports should be easy to understand so that non-technical users can interpret them correctly without having any prior knowledge about data analysis or statistics. This enables your practice to not only make the right business decisions, but to make them quickly. 

This is often what separates a good practice from a great one.


A Great Customer Support Team

As we touched upon in a recent blog, Why Customer Support Defines a Great Medical Billing Software, a great customer support team is an absolute must for any great practice management system.

It’s inevitable that you’ll encounter problems, and you’ll likely need to rely upon a support team to find a solution. Whether it be a process issue, or if a system adjustment is needed, a great customer support team helps you reach a resolution quickly.

Make sure you’re relying on the best.


Automated Scheduling

While typically not quite as big of a time-suck as billing, your practice management system should also enable you to automate the scheduling process as well. You should be able to create patient visits, create claims, and transfer these claims into the billing process.

This will lead to improved accuracy, plenty of time and effort saved, and a more efficient practice.

Color coding is often a very helpful tool to look for, as well as alerts, a drag-and-drop interface, and of course, integration with billing. 

A great practice management software provides the foundation for successful operations of any healthcare organization or medical office setting. Investing in a high-quality system and processes helps ensure smooth operations while saving your practice time and money in the long run.

If your practice is in the market for new software to manage its practice, we can help. EZClaim’s affordable, easy-to-use system is designed to make practice owners’ lives as easy as possible. Schedule a free consultation if you’re interested in learning more.


EZClaim is a leading medical billing, scheduling, and payment software provider that combines a best-in-class product with exceptional service and support. For more information, schedule a consultation today, email our experts, or call at 877.650.0904.

Why Customer Support Defines a Great Medical Billing Software

Why Customer Support Defines a Great Medical Billing Software

When choosing a medical billing software for your practice or billing company, there’s certainly no shortage of options to choose from. From all-in-one solutions to practice-specific software, it can be easy to get overwhelmed by the array of options and all of their shiny features.

However, when choosing your medical billing software, one feature should be at the top of your list: high-quality customer support.

Customer support is integral to medical billing software because it helps ensure that the software is being used effectively and efficiently. Good customer support can help users with technical issues, answer questions about the software, provide training and guidance on best practices, and offer suggestions for improvement. This can lead to increased satisfaction among users, improved data accuracy and processing, and ultimately, better revenue management for healthcare providers. In the medical billing process, quick resolution of any issues can greatly impact the financial stability of a healthcare practice, so providing efficient and effective customer support is crucial.

In this blog, we discuss, in more detail, why a medical billing software is only as good as its customer support.


It All Starts With Onboarding

The onboarding process must be straightforward and stress-free. It not only represents your introduction to your new software but also the beginning of a customer support relationship.  You expect that your onboarding customer service staff are not only knowledgeable about the software but know how to best integrate it into your business providing an operational foundation to fully support your business both now and in the future.

A simple, structured onboarding process led by a responsive, highly-informed customer support team quickly puts your business on the road to success. It ensures that your team is immediately comfortable and familiar with the software. This means that there is less likelihood for data entry errors and more efficiencies to be realized in the short term.


Accuracy Is Everything

One of the benefits that you expect when purchasing a medical billing software is improved billing accuracy.  However, as the old adage goes, “garbage in, garbage out.”  Not only should your customer support team know all the ins and outs and nuances of the medical billing software, they should be able to work with you, the user, to best implement it. It is also critical that as a user, you are engaged throughout the implementation process to ensure that your needs are being met, and you encounter fewer roadblocks in the future. Without an engaged user, it becomes much more difficult for the support team to do its job well.

Unfortunately, it is not uncommon for customer service teams to lack knowledge, experience, and training themselves.  This can lead to poor billing system implementations causing confused end-users and data inaccuracies — precisely what you purchased a new medical billing system to avoid.  A quick look at customer reviews and testimonials will give you a good indication of the likelihood of encountering this issue.

Ensuring a software’s customer support team is US-based is also a great way to find higher-quality support teams. Many software solutions attempt to slash costs with international support teams, but the quality of their service tends to be considerably lower than domestically based teams. 

After all, why have a team of product experts on-call and ready to assist end users if these “experts” aren’t well-versed in every nuance their medical billing software has to offer?

Having a knowledgeable customer support team in your corner can be a tremendous source of competitive advantage. Knowing that if you have an issue, you have a full team of responsive, customer service representatives ready to help you is not only reassuring, it is business critical.

What good is investing in software if you can’t figure out how to use it, and its support team is unhelpful? 

A great support team helps you get the most out of your software solution, and in turn, the most out of your business.

This is precisely why customer support is so critical to the effectiveness of medical billing software. 


Spend Less Time Waiting, And More Time Doing

When you submit a support ticket, you need help now, not three days from now. Perhaps the only thing more frustrating than receiving sub-standard support is receiving none at all, and waiting long periods of time for a response. 

Beyond being a nuisance, waiting for a response from a support team can cause any issues you encounter to grow in severity, and become more costly to resolve. 

Best-in-class customer support ensures that you spend less time waiting around for answers, and more time acting. 

Instead of waiting around for a support team to get back to you, you should be spending time perfecting your revenue cycle, perfecting your processes, and improving your business. 

If your goal is maximizing the efficiency of your practice or billing company, excellent customer support is an integral part of that equation. 


You Will Run Into Problems

No matter what medical billing software you choose to manage your business, you will, at one point or another, encounter difficulties that require the help of a support team. 

Engaging with customer support is an inevitable part of using software, but this in no way has to be a negative experience. 

At EZClaim, we pride ourselves on being a customer service company that happens to sell medical billing software. We recognize how integral great support is to your experience, which is why we provide best-in-class support from the onboarding process forward.

If you are interested in learning more, we encourage you to schedule a free consultation to learn more about our software, and the industry-leading US-based support team behind it. 




EZClaim is a leading medical billing, scheduling, and payment software provider that combines a best-in-class product with exceptional service and support. For more information, schedule a consultation today, email our experts, or call at 877.650.0904.