Many healthcare providers are spending a significant amount of time and money on fulfilling requests for medical and/or billing records. Outdated and inefficient modes of technology like printers, postal mail and fax machines make up much of that cost. Time spent on having employees complete record fulfillment operation—or money spent on working with third-party release-of-information (ROI) companies—add significantly to strains on manpower and/or budgets. Then add in the money spent on postage and in-office time spent responding to status calls, and you have a significant cost center that is not benefitting your business.
In today’s digital world, both businesses and consumers expect efficient, safe, online transactions. While the healthcare industry had a longer grace period for digital transformation initiatives, a new survey reveals that 75% of people now expect the same service from healthcare organizations that they receive from other businesses. This is driving many organizations to re-think the current, highly ROI process and seek a simple, secure, and more cost-effective digital ROI solution.
Utilizing an online Health Information Exchange may be the answer to your problems. By utilizing the FREE proprietary software that the country’s fastest growing HIE, ChartSwap, healthcare entities can manage the ROI process completely digitally in a HIPPA- and HITECH-compliant, SOC 2, Type II-certified and conveniently cloud-based environment. In addition to eliminating the need for paper, printers, postage, and other unnecessary and inconvenient expenses, ChartSwap allows records providers to conduct all communication with requestors 100% online without the security concerns associated with e-mail.
ChartSwap users set their own fees and can quickly and conveniently collect payments electronically via either credit card or PayPal (which includes the option for ACH transfer). Over 90% of ChartSwap requestors use online payment methods, and for the few who still prefer to send a paper check, ChartSwap handles the receipt and processing of those payments on your behalf. That means that 100% of your payments for medical and billing records will be handled by the ChartSwap platform—at absolutely no cost to you!
Using ChartSwap has been shown to improve employee productivity by 50% or more, thanks to ChartSwap’s advanced digital workflows, automatic status alerts, and fully online communication model. Additionally, the turnaround time for fulfilling records requests via ChartSwap can be as quick as two days and rarely exceeds 14 days—that’s more than 50% faster than the turnaround time on requests fulfilled by traditional methods.
To learn more about taking back control of your office’s record fulfillment operations, and turn this cost center into a profit center, visit ChartSwap today.
ChartSwap is a partner of EZClaim, a medical billing software solution. For more details about EZClaim, visit their website at EZClaim.com