If you have ever been the victim of poor customer service you know how frustrating it can be. Long wait times, scripted answers, limited product knowledge, poor communication skills, and ultimately unresolved problems. No matter how good the product is, poor medical billing customer service leaves you feeling alone and stuck teaching yourself. At the end of the day, it’s an experience that we at EZClaim are committed to solving and have been since the company was founded.
What is it that EZClaim is doing that sets us apart and makes your experience better than the status quo?
There are 5 Keys to Customer Service we have built into the fabric of EZClaim.
1. CREATE A CUSTOMER SERVICE CULTURE: We take pride in saying, ‘we’re a customer support company that happens to sell software’. This means we put our support team first, we listen to what they’re reporting back, we celebrate their successes and focus on fixing the problems they highlight and in the end that makes both a great product and a great experience.
2. HIRE INDUSTRY EXPERTS: We aim to hire experts with industry experience that understand your challenges in medical billing, coding, and working with healthcare practices. This ensures that you are speaking to someone who knows your needs and can provide solutions customized to you.
3. CREATE A STRONG FOUNDATION: We have learned that the best way to solve problems is to create a solid foundation of understanding upfront. To do so we developed an onboarding-discovery process where we learn about your practice, the way you do business, your pain points and your overall needs. Based on that we work with you through training to set up the system that best works for you.
4. RESPOND QUICKLY AND FOLLOW-UP CONSISTENTLY: We have made it a priority to respond to your needs immediately. With a 100% U.S. based support team our average response time is within 1-2 hours of your request. We know your business and the services you provide are important to you, and responding quickly to your needs is important to us.
5. MAINTAIN RELATIONSHIPS FOR THE LONG-TERM: Finally, our customer service is designed to maintain our relationship for the long-term. We want the experience to be smooth, the follow up to be consistent, and most importantly we want you to know we care. To prove it our contracts are month to month, so we know that each month we have work to provide the best service available to you.
Finally, we know some people work best when they work things out on their own. We have a full library of YouTube tutorials and comprehensive online manuals to help you problem-solve. We do this and more because we celebrate our customers, we work hard to be here for you when you need us most, and we hope you’ll consider EZClaim for your medical billing software needs.
Want to put us to the test? Try EZClaim free for 30 days.
For tips and tricks and other helpful information about the EZClaim reports, visit our online help manual or contact EZClaim sales. You may also follow us on Facebook or LinkedIn to stay up to date with our most recent happenings!